Overview

The Essential Services Commission regulates the pricing of water services for consumers within Victoria.

South Gippsland Water has submitted a pricing proposal for the period 1 July 2020 to 30 June 2023, and the commission is reviewing this submission. As part of our review, we will seek feedback from customers and stakeholders of South Gippsland Water at multiple points throughout the price review process to inform our decision-making process.

The commission is conducting this review under a new pricing framework, which:

  • promotes better value and outcomes for Victorian water customers, and
  • requires water businesses to undertake meaningful customer engagement to inform their price submissions.

The commission will then determine service levels as well as the maximum prices South Gippsland Water can charge.

The commission is now consulting on the draft decision on South Gippsland Water prices until Friday, 24 April 2020.

How does this affect you?

For South Gippsland Water customers, this review directly affects the price they pay and the services they receive for the next three years from 1 July 2020.

Key facts from our draft decision

The commission has released its draft decision after reviewing South Gippsland Water's price submission that set out its proposed prices and key outcomes for customers.

South Gippsland Water engaged extensively with its customers to understand their preferences and test its proposals.

Our view is that South Gippsland Water has demonstrated that its proposals will continue to deliver outcomes supported by customers (including low income and vulnerable customers).

The business proposed a price increase of 5 per cent in 2020-21, followed by increases of 2 per cent in 2021-22 and 2022-23 (before inflation).

Its customer engagement processes found this was the preferred price pathway. Customers indicated a strong preference towards maintaining current service levels while acknowledging the need for future price increases.

While we are open to accepting this price path, we welcome further customer feedback before making our final decision.

South Gippsland Water has reflected customer priorities in its commitments to:

  • renew aging infrastructure to maintain service levels
  • progress programs that ensure water security for the region
  • continue its carbon emission reduction program
  • work to minimise unplanned water interruptions
  • strengthen support for vulnerable and disadvantaged customers through its hardship program.

Have your say

We are seeking feedback from South Gippsland Water customers and stakeholders.

We want to make sure we give you the opportunity to ask questions or provide feedback about our draft decision. You can have your say on this page by:

  • asking a question or providing feedback for us to comment on in our virtual public forum
  • requesting a team member to give you a call to discuss our draft decision
  • making a submission about our draft decision on South Gippsland Water's proposal through the general comments form or uploading a formal submission document.

You can also give us your feedback calling us on 1300 664 969.

Provide a short summary of your question.

You have 150 characters left.

Provide detailed information relating to your question.

You have 500 characters left.

Select a respondent from the list that you would most like to answer your question.

Moderation Policy

These are the people that are listening and responding to your questions.

The water team

Our regulatory team comprising economists, pricing experts , engineers and engagement specialists.

{{ answer.respondent.name }}

| Edited

Answer this question

Select the respondent who will be marked as answering the question

Provide the answer to the question. Question can be saved as draft and published when complete.

No questions found

General comments

Do you have any comments on our draft decision?

You have 255 characters left.

You will receive confirmation of your submission


Refer to the collection notice on this page

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

Upload a submission

Upload a submission

You have 255 characters left.

You will receive a confirmation of your submission

Refer to the collection notice on this page

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.