Overview

The Essential Services Commission regulates the pricing of water services for consumers within Victoria.

South Gippsland Water has submitted a pricing proposal for the period 1 July 2020 to 30 June 2023, and we are reviewing this submission. As part of our review, we are seeking feedback from customers and stakeholders of these water businesses.

This is the first price review for each business under our new pricing framework, which promotes better value and outcomes for Victorian water customers and requires water businesses to undertake meaningful customer engagement to inform their price submissions.

In 2018 we approved pricing and key outcomes for South Gippsland Water for two years, up 30 June 2020. We are now reviewing its next submission on pricing and key outcomes for three years from 1 July 2020 to 30 June 2023.

We are required to assess proposals against a legal framework established by the Victorian Government.

We will seek feedback from customers and stakeholders of South Gippsland Water at multiple points throughout the price review process to inform our decision-making process.

How does this affect you?

For South Gippsland Water customers, this review directly affects the price they pay and the services they receive for the next three years from 1 July 2020.

What are we looking at?

We must assess South Gippsland Water’s price submission against a legal and pricing framework and then determine service levels as well as the maximum prices South Gippsland Water can charge.

Have your say

South Gippsland Water summarised its proposals in its presentation to the commission (PDF, 905.4KB). You can also read its full submission (PDF, 2.91MB). Read more information about how we regulate the water sector.

  • Which issue in South Gippsland Water’s submission is most relevant to you?
  • What do you think of South Gippsland Water’s proposals on this issue?
  • If you took part in any of South Gippsland Water’s engagement, does the submission reflect the matters that are a priority for South Gippsland Water customers?

You can have your say on this page by:

  • providing us with some general comments about South Gippsland Water's proposal
  • responding to these questions directly in the form on this page
  • uploading a formal submission document.

Answer our questions

What do you think?

You have 255 characters left.

You will receive confirmation of your submission


Refer to the privacy statement on this page

Privacy statement

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

Upload a submission

Upload a submission

You have 255 characters left.

You will receive a confirmation of your submission.

Refer to the privacy statement to this page

Privacy statement

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.