The Essential Services Commission regulates the pricing of water services for consumers within Victoria.

Goulburn-Murray Water submitted a pricing proposal for the period 1 July 2020 to 30 June 2024, and the commission reviewed this submission. As part of our review, we sought feedback from customers and stakeholders of Goulburn-Murray Water at multiple points throughout the price review process to inform our decision-making process.

We conducted our review under the Water Charge (infrastructure) Rules and the Water Industry Regulatory Order.

The commission has published its final decision. It sets service levels and an upper limit on prices that go into the water bill for the next four years from 1 July 2020.

Key facts from our final decision

Prices will fall for most customers with services improving in some key areas.

We approve revenue of $440 million over the four year period starting 1 July 2020. This is around $65 million lower than we approved for the previous four year period.

Six gravity irrigation districts will have a common delivery charge.

This reflects that costs in each district are increasingly similar and allows for administrative savings.

Storage fees for all retail water customers will be based on a systems wide approach.

Previously, non-water users were charged a ‘basin’ specific price, and water users were charged the ‘system’ price. This change reflects the common service they receive.

Our consultation

How we engaged

The commission sought feedback from Goulburn-Murray Water customers and stakeholders on Goulburn-Murray Water's price submission and the commission's draft decision. The commission consulted by:

  • holding an online public forum event on 16 April 2020
  • seeking feedback on our draft decision in our virtual public forum
  • making the water team available to give you a call to discuss our draft decision or,
  • seeking submissions through this Engage Victoria page.

What we did with your feedback

During the consultation period (November 2019 - April 2020), we had over 1 000 visits to the commission's website and over 600 visits to this Engage Victoria page. The commission received four submissions to our draft decision on Goulburn-Murray Water's price submission.

Two submissions were from Goulburn-Murray Water and two submissions were from customers. The customer submissions focussed on fees and charges and Goulburn-Murray Water’s level of customer engagement. We reviewed both submissions, spoke to one of the customers and reconsidered Goulburn-Murray Water’s engagement.

We considered how Goulburn-Murray Water engaged with their customers to inform their price submission, and in particular around its gravity irrigation delivery charges. We found that Goulburn-Murray Water undertook a variety of methods to engage its customers across a range of topics and that stakeholder feedback informed the majority of its pricing proposal. Goulburn-Murray Water's engagement met our guidance and was able to demonstrate its engagement methods were sufficiently inclusive and fit for purpose.

Consultation on the draft decision on Goulburn-Murray Water prices has now closed.

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Angeline Bilas

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Lucy Weston

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As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

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You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.