The Essential Services Commission regulates Victoria’s energy, water and transport sectors, and administer the Fair Go Rates system. Our water team regulates the pricing of water services for consumers within Victoria.

In 2016, we introduced a ground-breaking pricing framework that helps promote better value and outcomes for water customers. The new approach requires water businesses to undertake meaningful customer engagement to inform their price submissions.

As part of this process, water businesses send us submissions on their proposed prices and key outcomes. We are required to assess proposals against a legal framework established by the Victorian Government. We seek feedback from customers at multiple points throughout the price review process to inform our decision-making process.

Read more information on the 2018 water price review process.

How to make a submission

Start the submission process by selecting a business (below). This will take you to a form you can use to provide feedback on that business.

You can make a general submission by emailing water@esc.vic.gov.au, calling us on 1300 664 969 or writing to us at:

Attn: 2018 water price review
Essential Services Commission
Level 37, 2 Lonsdale Street
Melbourne VIC 3000

You can also use these contact details to request a printed copy of a price submission.