Overview

The Minister for Workplace Safety, the Hon. Jill Hennessy, has appointed Mr Peter Rozen QC to review the agent model in managing complex Workers’ Compensation claims.

The Review responds to recommendation 1 of the Victorian Ombudsman’s 2019 Report ‘WorkSafe 2: Follow up investigation into the management of complex workers compensation claims’.  

The Review will consider if the agent model is suitable,  adequate and effective in the management and administration of complex claims.

WorkSafe contracts five providers, or agents, to administer claims management on its behalf. This way of operating workers compensation in Victoria is called the agent model.

The Review will determine how and by whom complex claims should be managed to maximise outcomes for injured workers, having regard to the need to maintain the financial viability of the scheme. 

The aim of consultation is to obtain views and opinions to inform the Reviewer’s recommendations about the effective management of complex claims in Victoria’s WorkCover scheme.

Submissions and responses may be quoted in the final report (with permission) to the Minister for Workplace Safety.

Submit your feedback

Written submissions provided via email close 5pm Monday 21 September 2020. The below survey has been extended to 5pm Monday 28 September 2020.

You can have your say by: 

  • contacting the Review team to speak with us about your experience. You can reach us at agentreview@justice.vic.gov.au. 
  • completing the online survey below that addresses key themes of the review. The survey also includes an option to anonymously tell your personal story of your experience with the Victorian WorkCover scheme if you wish.
  • making a formal submission addressing any or all of the questions in the Discussion Paper. Submissions can be lodged by emailing the review team at agentreview@justice.vic.gov.au.

Please note: When you complete your survey be careful to avoid identifying yourself, your organisation or anyone else. This is to protect your privacy.

Collection notice

Department of Justice and Community Safety (DJCS) is committed to protecting personal information provided by you in accordance with Victorian privacy laws.

You are not required to provide any personal information in order to answer the survey or make a formal submission. If you submit your formal submission document using email you may be identifiable.

You can choose whether your submission is published on Engage Victoria. If you agree to have your submission published, please ensure that individuals are not identified in the content.

A summary of findings from submissions will be published in the Reviewer’s report to the Minister in 2021. In this report, the Reviewer may directly quote material from your submission. If you do not agree to have your submission published, we may refer to parts of your submission in the report but we will not name you or your organisation.

DJCS will not disclose your personal information without your consent, except where required to do so by law. You may contact DJCS to request access to any personal information you have provided to us by emailing agentreview@justice.vic.gov.au. In some cases, requests for personal information may be handled in accordance with the Freedom of Information Act 1982 (Vic).

For further information on how your personal information is handled please review the privacy policy of DJCS and Engage Victoria.