Overview

The Victorian Default Offer, introduced by the Victorian Government on 1 July 2019, is a simple, trusted and reasonably priced electricity option that safeguards consumers unable or unwilling to engage in the electricity retail market.

What has happened so far?

In May 2019, the Victorian Government issued an order requiring the Essential Services Commission to make a price determination that regulates all standing offer prices from 1 January 2020. This includes flat tariffs (a daily supply charge and a single usage charge), as well as other tariff types like time-of-use and flexible tariffs.

What are we doing now?

We have released a draft decision on the Victorian Default Offer setting out the methodology and approach for making a final decision and price determination.

Our draft decision explains how the Victorian Default Offer is based on the efficient costs for sale of electricity by a retailer, our approach to estimating those costs, and our method for regulating standing offer tariffs for customers on time of use, flexible and other non-flat tariffs.

You can read our draft decision for more information.

How can you help?

We are seeking feedback from stakeholders on our draft decision. You can provide feedback in the box below or make a formal submission by 17 October 2019. Your feedback will inform our final decision and determination which will be made by 25 November 2019.

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General comment

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Collection Notice

As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. You can request anonymity by selecting the relevant tickbox.

When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you by emailing energyanalysis@esc.vic.gov.au. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Read more information about our submissions policy.