Overview

The Essential Services Commission is responsible for setting the Victorian Default Offer prices. These prices are designed to be a simple, trusted and reasonably priced electricity option that safeguards customers that are unwilling or unable to engage in the market.

Each year the Victorian Government has required the commission to review the prices it has set to make sure they are based on efficient costs and continue to provide a safeguard to consumers.

How does this affect you?

If you are on a standing offer, which means that you haven’t chosen a specific plan to suit your needs, then you are protected by the Victorian Default Offer. If you are unsure if you are on a standing offer, you should check your bill or with your retailer. Switching from a standing offer could save you money on your electricity bill.

The commission is now reviewing some parts of its approach and methodology for setting the Victorian Default Offer, which could change your prices from 1 January 2021.

What are we focusing on?

The consultation paper sets out how we intend to approach estimating the costs involved in providing retail electricity services to households and small businesses. The consultation paper focuses particularly on:

  • costs that may have changed due to the coronavirus pandemic
  • administrative issues such as the length of time we set prices for, and
  • the data we collect from retailers to inform our decisions.

Have your say

The commission is interested in hearing from you about the issues outlined in its consultation paper including:

  • How has the coronavirus pandemic affected your electricity usage and costs?
  • Do you have comments about our approach to setting the Victorian Default Offer?
  • Do you have other comments on the commission’s consultation paper?

Ultimately, the commission is seeking feedback from stakeholders on how it can best meet the objectives of the Victorian Default Offer. We welcome feedback on:

You can provide feedback on this page by:

  • asking a question of our pricing team in our virtual public forum.
  • providing general comments to the consultation paper, and
  • uploading a submission document.

Submissions close 21 July 2020.

Public forum

We are holding an online public forum on Tuesday 14 July to seek your feedback on our approach to setting the Victorian Default Offer for 2021.

Register to attend.

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General comments

General comments

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Refer to our Collection Notice on this page.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.

Upload submission

Upload a formal submission

You have 255 characters left.

You will receive confirmation of your submission.

What best describes you? Required

Refer to the Collection Notice on this page.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.