Overview

The Essential Services Commission determines the maximum fares for unbooked taxis in the Melbourne metropolitan zone (the metropolitan zone) and the urban and large regional zone (the urban zone). "Unbooked" refers to taxi trips that were not organised in advance for example, hailing a taxi on the street or getting a taxi from a taxi rank.

The commission is currently reviewing these maximum fares. It has published a consultation paper which discusses the key issues in setting these maximum fares and invites your feedback.

How does this affect you?

The commission’s decision on maximum fares may have financial impacts for you.

Taxi operators and drivers

The decision limits the amount you can charge taxi users.

Taxi users

The decision sets how much you might pay to use taxi services.

What are we looking at?

The commission has to determine the level and structure of maximum fares for unbooked taxis (also called commercial passenger vehicles) in the metropolitan zone and the urban zone.

The consultation paper looks at:

  • the approaches that could be used to assess maximum fares. For example, a market outcomes approach or an index-based approach
  • the impact of recent changes to the commercial passenger vehicle industry
  • the differences between ‘time and distance’ tariffs and ‘time or distance’ tariffs.

Have your say

The commission wants your feedback on:

  • what approach it should use to assess unbooked taxi fares
  • what market developments should be considered
  • which tariffs should be available for use.

You can have your say on this page by:

  • posting a question or comment for a response by our team within 3 days
  • providing us with some general comments about our consultation paper
  • responding to our stakeholder survey, or
  • uploading a formal submission document.

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Moderation Policy

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Jonathan Roberts

Project Manager, Price Monitoring and Regulation

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General comments

Do you have any comments on our consultation paper?

You will receive confirmation of your submission

Refer to the collection notice on this page

Check this box if you would like your submission to be published anonymously.

Check this box if you would like to be added to our mailing list for this review.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.

Consultation questions

These are the commission's consultation paper questions for stakeholders.

The commission's proposed approaches to assessing the level of maximum fares: • Keeping fares unchanged • Varying fares by CPI: using changes in the consumer price index as a proxy for changes in the cost of providing taxi services • market outcomes: usin

You will receive confirmation of your submission

Refer to the collection notice on this page

Check this box if you would like your submission to be published anonymously.

Check this box if you would like to be added to our mailing list for this review.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.

Upload submission

Upload a submission

You will receive a confirmation of your submission

Refer to the collection notice on this page

Check this box if you would like your submission to be published anonymously.

Check this box if you would like to be added to our mailing list for this review.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.