Who should participate in this survey?

We encourage all licensed tour operators and outdoor tour industry bodies to participate in the survey below. This includes education providers, not for profit organisations and outdoor fitness trainers who conduct commercial outdoors activities on public land.

If you want to read more about tour operator licensing refer to the selection of fact sheets and document library.

Q1. Where do you work/volunteer?
Q2. Which land manager(s) issues your licence(s)?

Choose more than one if applicable.

The next two questions are for operators who hold licences that are issued by land managers other than Parks Victoria. Skip ahead to Q5 if you only hold licences with Parks Victoria or if this question does not apply.

Q4. How many of your licences are competitively allocated licences?

Competitively allocated licences are those that are granted after a competitive process or expression of interest. Competitive allocation is used when the number of licences needs to be restricted. Most licenses are not competitively allocated.

Q5. How well do you think the objectives of the current tour operator licensing policy (2008 Policy Statement) are being met?

If you wish to view the Policy Statement go to the document library.

Not met at all
Somewhat met
Satisfactorily met
Well met
Don’t know
Objective one - to improve opportunities for industry development and security
Objective two - to create a simpler and more efficient licensing system
Objective three - to encourage higher operating standards
Objective four - to improve management of capacity - environmental and visitor
Objective five - to improve compliance
Objective six - to manage all organised groups in an appropriate and equitable manner
Q6. Indicate which of the current tour operator licensing policy objectives you think should be retained, revised or removed.
Retain
Revise
Remove
Objective one - to improve opportunities for industry development and security
Objective two - to create a simpler and more efficient licensing system
Objective three - to encourage higher operating standards
Objective four - to improve management of capacity – environmental and visitor
Objective five - to improve compliance
Objective six - to manage all organised groups in an appropriate and equitable manner

Drag and drop your selection in order of greatest need for improvement.

  1. Adhering to adventure activity standards #
  2. Clarity around who needs a licence #
  3. Equity and fairness in who requires a licence #
  4. Finding out who is the land manager #
  5. Competitive allocation of licenses #
  6. Compliance and enforcement #
  7. Licensing across land management boundaries or public land categories #
  8. Licence approval process #
  9. Licence fees #
  10. Licence terms #
  11. Licence waivers #
  12. Licence variation/transfer #
  13. Licensing consistency for water-based activities #
  14. Licensing for education providers #
  15. Licensing for not for profit or registered charities #
  16. Licensing for the fitness industry #
  17. Licensing for traditional owners #
  18. Trip returns (fees and/or reporting) #
  19. Use fee caps #
  20. Unlicensed operators #
  21. Other - please specify below #
Q9. What works well in the current tour operator licensing system?

Select as many as you like.

Q10. Do the current licence terms available adequately balance the needs of operators for security and land managers for flexibility?

Following the 2018 policy update, land managers can offer the following licence terms: a standard one year licence; a licence for up to three years for operators with three years of full compliance; a licence for up to five years subject to endorsed tourism certification; and a premium licence for up to ten years subject to endorsed tourism certification.

Q11. Is consistency in licensing (both in terms of administration and fees) across public land tenures important to you?

The current structure is: discounted (75%) licence administration cost recovery only; recovered in two parts - annual fee and visitation/use fee; with capped annual visitation/use fee (for large operators only). Annual fees are indexed and visitation/use fees are fixed at $2.40 per adult and $1.60 per child per day.

Q13. Do you believe use fees are under reported across the industry?

Please note confidentiality is assured.

Drag and drop your selection in order of importance.

  1. Participation in Accreditation Programs #
  2. Implementing Adventure Activity Standards #
  3. Enforcement of licence conditions #
  4. Incentives - such as fee reduction for accredited operators, longer licence terms for accredited operators or those with a good compliance history #
  5. Incentives – industry awards #
  6. Other (please specify below) #

The currently accepted programs are: Ecotourism Australia's Nature Tourism - EcoCertification IV, Advanced Ecotourism - EcoCertification IV, Ecotourism - EcoCertification IV, Respecting Our Culture; Australian Tourism Industry Council's Australian Tourism Accreditation Program; and EarthCheck's EarthCheck Benchmarking and Certification.

This could be emerging recreational uses, trends or complexities in new business models, etc.

Please provide your email address if you would like to be added to the tour operator licensing policy review contact list.

Privacy collection statement

The Department of Environment, Land, Water and Planning (DELWP) is committed to protecting personal information provided by you in accordance with the principles of the Victorian privacy laws. The information you provide will be used to assess and revise the tour operator licensing policy objectives, understand the current issues and to develop solutions for policy reform.

The information you provide will be made available to DELWP, Parks Victoria and the Minister for Energy, Environment and Climate Change. A consultation summary will be available on this website later this year. DELWP reserve the right to publish the content provided in your submission, noting that your responses will be de-identified prior to publication.

If you provide your email address to be added to the tour operator licensing contact list, you will receive a survey confirmation receipt and notifications of any further opportunities for input and key milestone updates.

Your contact details may be used by DELWP or its contracted service providers under confidentiality agreements to survey you about your experience with the department.

DELWP's Privacy Policy may be found at www2.delwp.vic.gov.au/privacy. You may access the information you have provided to DELWP by contacting Victoria Betts, Senior Policy Officer, Policy and Strategy on 9637 8348 or TOL.Review.delwp.vic.gov.au.

The survey form is now closed. Thanks for your contributions.