The Department of Environment, Land, Water and Planning (DELWP) is reviewing the licensing policy for tour operator and activity providers on public land.

The government is committed to best practice principles in regulatory design and policy. The review aims for an improved, more efficient tour operator licensing policy that supports safe, sustainable and high-quality outdoor recreation tours and activities on public land.

We are taking the opportunity to ask tour operators, industry peak bodies and land managers about their views on tour operator and activity provider licensing. We want to know what you think about how licensing should be managed into the future.

The feedback received will help shape the new policy.


A consistent framework for tour operator licensing is established across five, key public land management Acts: National Parks Act 1975, Crown Land (Reserves) Act 1978, Forests Act 1958, Land Act 1958, and Wildlife Act 1975. The acts require that a person or business who runs an organised tour or recreational activity for profit on public land needs a licence from the land manager.

Tour operator licence fee regulations sit under each Act, providing a consistent licence fee structure across Crown land. Fee regulations sunset in June 2021. The new tour operator licensing policy will be considered in the remaking of the regulations.

The policy review is a key action of the Great Ocean Road Action Plan (the Victorian Government’s response to the Great Ocean Road Taskforce recommended reforms) and will build on the findings of the Small Business Regulation Review for the Visitor Economy.

If you would like to receive further information about the project and future engagement opportunities, please join our contact list by adding your email address where prompted in the survey.

Targeted surveys - tour operators and land managers

The surveys are now closed. A summary of survey results and information about the next steps will be published on this page soon.

There is one survey for licensed tour operators (LTOs) and industry peak bodies, and another for public land managers involved in tour operator licensing. Survey questions vary slightly between the two.

The questions are themed around understanding what your role is, what you think about the current policy and finding out about your ideas for improvement. Survey results will guide the direction for policy reform.

The survey should take 10 to 20 minutes. LTOs will need to know some basic information about their individual licence(s) for questions two, three and four. Land managers will need to know about how many licences they perform their role for in questions three.