Telstra Energy (a subsidiary of Telstra Corporation) applied to the Essential Services Commission for licences to sell electricity and gas in Victoria. We went through a process to decide whether to grant or refuse this licence application which incluced inviting feedback on Telstra's licence application between 20 May 2021 and 1 July 2021.
The commission granted Telstra Energy (Retail) Pty Ltd, a subsidiary of Telstra Corporation Limited, licences to sell gas and electricity to Victorian consumers on 15 December 2021.
As a special condition of its licences, Telstra Energy will establish a specialist team to handle all enquiries and complaints for its Victorian energy customers. This will ensure that Telstra Energy customers in Victoria get dedicated support.
About Telstra's application
Telstra Corporation is a telecommunications company in Australia. Its subsidiary, Telstra Energy (Retail), has applied to the Essential Services Commission for an electricity and gas retail licence.*
By deciding to grant Telstra Energy (Retail) an electricity and gas retail licence, the Essential Services Commission would authorise Telstra Energy (Retail) to sell energy to Victorian consumers.
Our role in energy licensing
In Victoria, any person looking to sell electricity and/or gas to households and businesses is required to hold a licence granted by the Essential Services Commission or be exempt from this requirement.
In deciding whether to grant or refuse a licence application, we must have regard to the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.**
How we assess licence applications
We will not grant a licence unless we are satisfied that:
- the applicant has the technical capacity to comply with the conditions of the licence,
- the applicant is financially viable, and
- the applicant is a ‘fit and proper’ person to hold a licence in Victoria.
*In accordance with section 18 of the Electricity Industry Act 2000 and section 25 of the Gas Industry Act 2001.
**Under the Essential Services Commission Act 2001 (Vic), the Electricity Industry Act 2000 (Vic) and/or the Gas Industry Act 2001 (Vic).
Read Telstra's application
Read Telstra's application attachments
Family violence policy
Financial hardship policy
Life support policy
How to participate
We invited feedback on Telstra's licence application between 20 May 2021 and 1 July 2021.
Feedback on the licence applications
We received 14 submissions regarding Telstra Energy’s application for electricity and gas retail licences. Ten Victorian customers or customer representatives responded to the questionnaire on Engage Victoria and four written submissions were received from the following organisations:
- St Vincent de Paul Society
- Consumer Action Law Centre, Financial Counselling Australia, Victorian Aboriginal Legal Service and Financial Counselling Victoria (joint submission)
- Energy Users Association of Australia
- Victorian Pride Lobby.
We also received feedback from Victorian seniors and Indigenous representatives.
Stakeholder submissions and summaries of feedback from Victorian seniors and Indigenous representatives can be found on our website.
Telstra Energy provided a response to stakeholder feedback on 3 August 2021. This can be found our website.
The Essential Services Commission is the independent regulator established by the Victorian Government to regulate prescribed essential utility services, including the electricity and gas industries.