Overview

Telstra Energy (a subsidiary of Telstra Corporation) has applied to the Essential Services Commission for licences to sell electricity and gas in Victoria. We must now decide whether to grant or refuse this licence application. If granted, this licence would authorise Telstra Energy to sell energy to Victorian consumers.

We invited feedback on Telstra's licence application between 20 May 2021 and 1 July 2021. The commission will be making a decision on the licence application by the end of 2021.

About Telstra's application

Telstra Corporation is a telecommunications company in Australia. Its subsidiary, Telstra Energy (Retail), has applied to the Essential Services Commission for an electricity and gas retail licence.*

By deciding to grant Telstra Energy (Retail) an electricity and gas retail licence, the Essential Services Commission would authorise Telstra Energy (Retail) to sell energy to Victorian consumers.

Our role in energy licensing

In Victoria, any person looking to sell electricity and/or gas to households and businesses is required to hold a licence granted by the Essential Services Commission or be exempt from this requirement.

In deciding whether to grant or refuse a licence application, we must have regard to the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.**

How we assess licence applications

We will not grant a licence unless we are satisfied that:

  • the applicant has the technical capacity to comply with the conditions of the licence,
  • the applicant is financially viable, and
  • the applicant is a ‘fit and proper’ person to hold a licence in Victoria.

*In accordance with section 18 of the Electricity Industry Act 2000 and section 25 of the Gas Industry Act 2001.

**Under the Essential Services Commission Act 2001 (Vic), the Electricity Industry Act 2000 (Vic) and/or the Gas Industry Act 2001 (Vic).

Telstra Corporation is a telecommunications company in Australia. Its subsidiary, Telstra Energy (Retail), has applied to the Essential Services Commission for an electricity and gas retail licence.**

By deciding to grant Telstra Energy (Retail) an electricity and gas retail licence, the Essential Services Commission would authorise Telstra Energy (Retail) to sell energy to Victorian consumers.

**In accordance with section 18 of the Electricity Industry Act 2000 and section 25 of the Gas Industry Act 2001.

In Victoria, any person looking to sell electricity and/or gas to households and businesses is required to hold a licence granted by the Essential Services Commission or be exempt from this requirement.

In deciding whether to grant or refuse a licence application, we must have regard to the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.*

*Under the Essential Services Commission Act 2001 (Vic), the Electricity Industry Act 2000 (Vic) and/or the Gas Industry Act 2001 (Vic).

We will not grant a licence unless we are satisfied that:

  • the applicant has the technical capacity to comply with the conditions of the licence,
  • the applicant is financially viable, and
  • the applicant is a ‘fit and proper’ person to hold a licence in Victoria.

Read Telstra's application

Read Telstra's application attachments

How to participate

We invited feedback on Telstra's licence application between 20 May 2021 and 1 July 2021. Your feedback will help us understand what is important to you in relation to this decision.

The commission will be making a decision on the licence applications later in 2021.

Feedback on the licence applications

We received 14 submissions regarding Telstra Energy’s application for electricity and gas retail licences. Ten Victorian customers or customer representatives responded to the questionnaire on Engage Victoria and four written submissions were received from the following organisations:

  • St Vincent de Paul Society
  • Consumer Action Law Centre, Financial Counselling Australia, Victorian Aboriginal Legal Service and Financial Counselling Victoria (joint submission)
  • Energy Users Association of Australia
  • Victorian Pride Lobby.

We also received feedback from Victorian seniors and Indigenous representatives.

Stakeholder submissions and summaries of feedback from Victorian seniors and Indigenous representatives can be found on our website.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We may use this information to send you updates about this review. We may also collect personal information when you contact us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query. You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge by contacting communication@esc.vic.gov.au.

We will publish your submission

Unless you tell us otherwise we will publish your submission the on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). We generally do not accept anonymous submissions. If you have concerns about your identity being made public, please consider making your submission confidential rather than submitting it anonymously.

Requesting confidentiality

If you believe your submission contains information that should be confidential or commercially sensitive you must let us know why in writing. If we agree the information is confidential or commercially sensitive you will need to provide us two copies – one complete and one redacted version (preserving page numbers etc by not simply deleting information). If you make your submission public (e.g. by giving it to the media) we will assume confidentiality no longer applies and publish the unredacted version.

Read more information about our submissions policy.

About us

The Essential Services Commission is the independent regulator established by the Victorian Government to regulate prescribed essential utility services, including the electricity and gas industries.