The Essential Services Commission determines the maximum surcharge that can be collected when someone pays for a taxi using any method other than cash. We are reviewing this surcharge.

Non-cash payment transactions include those made by credit card, charge card, and debit card. Cabcharge cards and dockets are also considered non-cash payment methods.

The current maximum surcharge is five per cent.

More detail on the maximum surcharge and our role can be found on our website.

Our draft decision was to reduce the surcharge

We proposed:

  • to reduce the maximum surcharge to 4.5 per cent (including GST). Our benchmarking and bottom-up cost assessment suggest that this is enough for taxi payment processors to recover their reasonable costs; and
  • to delay the implementation of the changes to the maximum surcharge until 1 January 2020 to minimise industry disruption.

Our draft decision sets out in detail our analysis and the basis for our recommendations.

We are preparing our final decision

After receiving submissions on our draft decision we are now preparing our final decision. We aim to release our final decision in September.

Further enquiries  

If you would like further information about our review please feel free to email us at transport@esc.vic.gov.au.