Overview

The Essential Services Commission determines the maximum surcharge that can be collected when someone pays for a taxi using any method other than cash. We are reviewing this surcharge.

Non-cash payment transactions include those made by credit card, charge card, and debit card. Cabcharge cards and dockets are also considered non-cash payment methods.

The current maximum surcharge is five per cent. View more detail on our website.

We are seeking your input to inform our decision on whether the current maximum should change or not. Submissions on the consultation paper will be the first of a number of opportunities for you to share your views.

To help us complete our review in a timely manner please send us your feedback by 4 February 2019.

How to share your views:

You can make a submission by:

1. Completing the online submission form on this page
2. Uploading your submission using the online submission form on this page
3. Emailing us your submission at: transport@esc.vic.gov.au
4. Faxing us your submission to 03 9032 1303
5. Sending us your submission by mail to:

Transport Division
Essential Services Commission
Level 37, 2 Lonsdale Street
Melbourne VIC 3000

If you need further assistance getting your submission to us please call 03 9032 1300.

We are seeking your input to inform our decision on whether the current maximum should change or not. Submissions on the consultation paper will be the first of a number of opportunities for you to share your views.

Submission Form

Is the current 5 per cent non-cash payment surcharge for taxis too low, too high or at the right level?

We explain our assessment approach on pages 9 to 11 of our consultation paper.

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For example American Express, Cabcharge, Diners club, EFTPOS, MasterCard and Visa are some of the most commonly accepted cards forms of non-cash payment

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Privacy statement

As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to price reviews on the Essential Services Commission website.

When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox below. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our privacy policy.