About the Review

The independent report was handed down to the Minister for Energy, Environment, and Climate Change on Sunday 13 August 2017.

The findings of the independent panel highlight that Victorian consumers are not gaining the benefits of a competitive retail market. The review has recommended a suite of reforms and initiatives, with 11 key recommendations to place the consumers back on a level playing field.

The Victorian Government is currently considering the panel’s final report. The Government continues to work through these recommendations and will release its response shortly.

The final report and commissioned research into the retail energy market can be viewed in the Document Library.


In November 2016, the Victorian Government announced an independent bi-partisan review of Victoria's electricity and gas retail markets. The review will examine the operation of the Victorian electricity and gas retail markets and provide options to improve outcomes for consumers.

The independent review panel comprises John Thwaites, who served as Deputy Premier of Victoria from 1999 to 2007, Terry Mulder who served as Minister for Public Transport and Roads from 2010 to 2014, and Patricia Faulkner AO, former Secretary of the Victorian Department of Human Services and Director of Consumer Affairs.

The panel will present the final report to the Minister in August 2017.

For more information on the scope of the review, please see the link below.

Terms of Reference for the Review

Terms of Reference for the Review (accessible)

The review panel released a discussion paper on some of the key issues and questions concerning the operation of Victoria's electricity and gas retail markets. Submissions on the paper were sought by Tuesday 28 February 2017.

Discussion Paper - Review of electricity and gas retail markets in Victoria

Discussion Paper- Review of electricity and gas retail markets in Victoria (Accessible)

If you have difficulty downloading the document, you can request a copy by emailing energymarket.review@delwp.vic.gov.au


On 26 May 2017 the panel presented its preliminary findings to the Minister for Energy, Environment and Climate Change. The final report will be presented to the government in late July 2017.

How can I make a submission?

Submissions to the discussion paper are now closed.

Public Submissions

A public submission process was conducted from Friday 3 February to Tuesday 28 February 2017.

During this period, 25 submissions were received from:

  • residential consumer and community groups
  • business consumers and associations
  • energy networks
  • energy market bodies and regulators
  • new energy services and energy experts
  • energy retailers

These submissions have been provided to the panel for careful consideration and their content will help inform their recommendations.

Thank you to everyone who took the time to make a submission.

Submission Process

The Panel for the Review of Electricity and Gas Retail Markets in Victoria invited stakeholders to attend a Stakeholder Forum on Wednesday, 8 February 2017. Sixty nine stakeholders attended the forum and presented on the issues raised by the discussion paper.

A summary of the stakeholder forum can be found here.

Stakeholders and the public were also encouraged to make submissions for the panel to consider.

Submissions were made online, by email, and in hard copy.