Introduction

The Victorian Government is reviewing the Retirement Villages Act 1986 (RV Act), and we need your feedback. Your input will help us develop regulatory reforms that:

  • protect consumers
  • allow for ongoing growth and innovation in the retirement village sector.

Retirement villages provide a type of retirement living in a community setting. The RV Act regulates the contractual relationship between retirement villages and residents. Reforms have been introduced into the RV Act to address key issues over the years, but it has not been comprehensively reviewed since 2004.

The retirement living market also continues to evolve. Economic and social factors driving this include:

  • an ageing population
  • changing retiree needs and expectations
  • increasing land values
  • reduced housing affordability.

How to contribute

Please note the active consultation period for the issues paper is now closed. Thank you to all who provided your thoughtful feedback.

The Review will include many opportunities for you to have your say. The issues paper is now open for six weeks of consultation, which will close on 6 December 2019. You can make a submission at the bottom of this page via either the:

  • 'Upload a document' tab
  • 'Submit my comments' tab.

As part of the consultation on the issues paper, we will run community forums in Geelong, Shepparton and the Melbourne CBD.

You will also have the opportunity to comment on an options paper setting out various potential approaches to addressing the issues that we identify. We expect that stage of the consultation to occur in 2020.

Read the issues paper and summaries

The issues paper gives a detailed background about the Review. It also raises questions for consideration.

We have also created a series of summaries that introduce the types of issues covered in the issues paper.

You can use any of the documents to help you contribute to the Review. You are also welcome to raise more issues and provide comments and submissions as you like.

Privacy and collection notice

This Review is being conducted by Consumer Affairs Victoria, which is part of the Department of Justice and Community Safety. All references to 'us' or 'we' on this page are references to Consumer Affairs Victoria.

When making your submission you can provide personal details and information. This information will help us understand the context of your submission.

If you opt to provide your name or email address, we may use these details to identify your submission if you want to access it or make a correction.

You do not need to provide contact information. You can make a submission without providing this information. If you do provide this information, you can still opt for your submission to remain anonymous.

You have three choices in how we will treat your submission:

  • published in whole or in part with your name and/or organisation
  • published in whole or in part but without your name and/or organisation
  • not published at all.

Submissions and comments may be subject to Freedom of Information and other laws. We may redact or not publish submissions regarded as defamatory or discriminatory.

We will never publish your contact details. Your contact details will only be used for this consultation. Any submission published will have contact information such as email or address redacted.

We commit to protecting personal information provided by you under the principles of Victorian privacy laws.

Make a submission

Upload a Document

Make a submission by uploading a document

If you have prepared your submission as a document, please upload it below.
How would you like us to handle your submission? Required
What best describes your interest and involvement in retirement villages?

You may select any number of options that are relevant to you.

Location of retirement village (if relevant)

If your submission is informed by experiences in a particular retirement village, please select an option below.

Year of entry into retirement village (if relevant)

If your submission is informed by experiences in a particular retirement village, please select an option below.

The survey form is now closed. Thanks for your contributions.

Submit my Comments

Make a submission by adding your comments

You can also make your submission by adding comments below. This form will not save, so you may like to prepare your comments in a document.

You may fill out as many or as few of the boxes as you like.

The retirement village sector

When commenting on the retirement village sector you could cover:

  • the impact of social and economic trends
  • your thoughts and experience of Victoria’s retirement village industry as a whole.

For more information and specific questions, see Part 1 of the issues paper or the summary Retirement village sector and regulatory and policy framework.

You have 1000 characters left.

The regulatory and policy framework for retirement villages

You could cover:

  • the effectiveness of the Act
  • how retirement villages are defined
  • how the retirement village industry is regulated.

For more information and specific questions, see Part 2 of the issues paper or the summary Retirement village sector and regulatory and policy framework.

You have 1000 characters left.

Entering a retirement village

You could cover:

  • the process of entering a contract
  • cooling-off periods
  • the disclosures that operators are required to make
  • the complexity of the contract
  • financial models for living in a retirement village
  • deferred management fees.

For more information and specific questions, see Part 3 of the issues paper or or the summary Entering a retirement village.

You have 1000 characters left.

Living in a retirement village

You could cover:

  • the obligations of village operators
  • how villages are governed and managed.

For more information and specific questions, see Part 4 of the issues paper or the summary Living in a retirement village.

You have 1000 characters left.

Leaving a retirement village

You could cover:

  • the process of selling or re-leasing a unit
  • obligations to reinstate or refurbish units
  • ongoing charges after the resident leaves
  • how capital gains are handled.

For more information and specific questions, see Part 5 of the issues paper or the summary Leaving a retirement village.

You have 1000 characters left.

Dispute resolution

You could cover internal and external dispute resolution processes.

For more information and specific questions, see Part 6 of the issues paper or the summary Dispute resolution.

You have 1000 characters left.

The enforcement of rights and responsibilities

You could cover:

  • how offences are enforced
  • civil rights and remedies that residents may have access to.

For more information and specific questions, see Part 7 of the issues paper or the summary Enforcement of the Act.

You have 1000 characters left.

Any other comments

If you have any other comments, including about issues that have not been discussed in the issues paper, you can enter them into the box below.

You have 1000 characters left.

Provide your name or email address to help us identify your comments if you wish to access them, make a correction, or require technical support.

How would you like us to handle your comments? Required
What best describes your interest and involvement in retirement villages?

You may select any number of options that are relevant to you.

Location of retirement village (if relevant)

If your submission is informed by experiences in a particular retirement village, please select an option below.

Year of entry into retirement village (if relevant)

If your submission is informed by experiences in a particular retirement village, please select an option below.

The survey form is now closed. Thanks for your contributions.