Thank you

The Local Adult and Older Adult Mental Health and Wellbeing Services survey closed on Monday 20 September.

Thank you to everyone who participated in the survey. All survey submissions received are being analysed and will help inform the set-up of the new Local Services.

Further information on implementation of the Royal Commission’s recommendations is available on the Department's website.


In March 2021, the Royal Commission into Victoria’s Mental Health System released its final report. The report contains 65 recommendations, set over a 10-year reform vision, in addition to nine recommendations from the Royal Commission’s interim report. The Victorian Government has committed to implementing these recommendations in full.

Thousands of Victorians contributed to the Royal Commission’s once-in-a-generation report. It is through the stories so generously shared that the Royal Commission was able to understand how to strengthen and transform Victoria’s mental health system.

The Royal Commission recommended that Victoria establish up to 60 new Local Adult and Older Adult Mental Health and Wellbeing Services (Local Services).

Local Services are a new service stream and by the end of 2022, the first six Local Services will be set up in Benalla, Brimbank, Frankston, Greater Geelong, Latrobe Valley and Whittlesea.

By the end of 2026, we plan to set up services for all Victorians. This will provide an easy entry-point to the mental health and wellbeing system for people 26 years and over.

Many aspects of the new Local Services are already clear from the Royal Commission’s report. Local Services are not intended to routinely respond to people who are in crisis, rather they will support people to prevent, manage and recover from mental illness. Emergency responses are available for people who need immediate help. People who have ongoing and very acute mental illness will access their treatment and support from Area Mental Health and Wellbeing Services. Some people may not need the intensity of support the Local Services will provide and the service can work with their General Practitioner to ensure their needs are met.

However additional feedback is needed to make sure we understand how you want to experience the Local Services.

The objectives of this engagement are to:

  • Seek feedback from Victorians on what needs to be taken into consideration to establish a model of care that will ensure safe, high-quality treatment and integrated care and wellbeing supports.
  • Explore the outcomes Victorians think should be achieved through this service stream.
  • Explore the perceived strengths, weaknesses, opportunities, and threats of this new service stream from different perspectives.

Translated materials

Information factsheets in 15 community languages are available in the Document Library.

Additional information

Further information on Local Services initiative can be found on the Health.Vic Local Services page.

Community engagement

The Department of Health will be conducting public engagement over two phases.

Phase one: 31 August to 20 September 2021 (Completed)

We will be engaging with individuals and organisations on how we can ensure the Local Services provide the best possible treatment, care and wellbeing supports for people with mental illness or psychological distress.

Phase two

We will be engaging with local communities and organisations at each of the first six locations where a Local Service will be set up. We will be exploring how the services can respond to any specific local needs and aspirations.

Complete our phase one survey before 20 September 2021

Depending on whether you are an individual or representing an organisation, please complete one of the below surveys to share your feedback as part of phase one.

If you need any help completing the survey please contact

Privacy collection notice

The Department of Health (the department) is committed to protecting your privacy. Following the Royal Commission into Victoria's Mental Health System, the department is working to enact recommendations to improve the Mental Health and Wellbeing system in Victoria.

To assist the establishment of Local Adult and Older Adult Mental Health and Wellbeing Services (Local Services), this survey will seek to understand the views of Victorians on how they wish to experience Local Services.

All questions are voluntary, and you are free not to submit some or all of the information we ask for.

When completing the survey, you can choose to participate as an individual or as a representative of an organisation you work for. The questions may differ to reflect the different nature of your likely interaction with Local Services.

You are asked not to submit any personally identifying information (about you or anyone else) in your responses. The department has engaged Capire, an external contractor, to collect and handle responses to this survey. Capire will take reasonable steps to ensure there is no personally identifying information in survey responses before analysing and using those responses. The data will be analysed by collating and aggregating responses and be provided back to the department so that it can be used to further understand Victorians' views on how they would like to experience Local Services within Victoria's Mental Health and Wellbeing system.

We ask that you do not provide personal or identifying information. We will not seek to personally identify you from any collected information. Key findings from the survey may be shared in a public report and may contain anonymised quotations that should not be attributable to an individual.. While we do not intend to collect identifying information, where personal information is inadvertently collected via this survey, it will be handled in accordance with the requirements of the relevant privacy legislation.

The contents of your survey will be used to inform a report on Victorians’ views about how they would like to experience Local Services, which will assist in the establishment of the new Local Services. If you do not provide us with the information requested in the survey, this may limit the department’s ability to use the public’s feedback.

As survey responses are not intended to be identifying, it will not be possible for you to access or correct your responses.

Capire can be contacted on You can contact the department at if you have questions, concerns or require an alternative method/format to complete the survey. Please do not include any personally identifying information in your email. We will take reasonable steps to ensure any personally identifying information received in an email is removed before processing survey responses.

For more information on the department’s privacy practises, please refer to the department’s privacy policy.

For more information on Capire’s privacy practises, please refer to Capire’s privacy policy.