In March 2021, the Royal Commission into Victoria’s Mental Health System released its final report. The report contains 65 recommendations, set over a 10-year reform vision, in addition to nine recommendations from the Royal Commission’s interim report. The Victorian Government has committed to implementing these recommendations in full.

Thousands of Victorians contributed to the Royal Commission’s once-in-a-generation report. It is through the stories so generously shared that the Royal Commission was able to understand how to strengthen and transform Victoria’s mental health system.

The Royal Commission recommended that Victoria establish up to 60 new Local Adult and Older Adult Mental Health and Wellbeing Services (Local Services).

Local Services are a new service stream and by the end of 2022, the first six Local Services will be set up in Benalla, Brimbank, Frankston, Greater Geelong, Latrobe Valley and Whittlesea.

By the end of 2026, we plan to set up services for all Victorians. This will provide an easy entry-point to the mental health and wellbeing system for people 26 years and over.

Many aspects of the new Local Services are already clear from the Royal Commission’s report. Local Services are not intended to routinely respond to people who are in crisis, rather they will support people to prevent, manage and recover from mental illness. Emergency responses are available for people who need immediate help. People who have ongoing and very acute mental illness will access their treatment and support from Area Mental Health and Wellbeing Services. Some people may not need the intensity of support the Local Services will provide and the service can work with their General Practitioner to ensure their needs are met.

However additional feedback is needed to make sure we understand how you want to experience the Local Services.

The objectives of this engagement are to:

  • Seek feedback from Victorians on what needs to be taken into consideration to establish a model of care that will ensure safe, high-quality treatment and integrated care and wellbeing supports.
  • Explore the outcomes Victorians think should be achieved through this service stream.
  • Explore the perceived strengths, weaknesses, opportunities, and risks of this new service stream from different perspectives.

Translated materials

Information factsheets in 15 community languages are available in the Document Library.

Additional information

Further information on Local Services initiative can be found on the Health.Vic Local Services page.

Tender release

Advertised call for submission for the delivery of Local Adult and Older Adult Mental Health and Wellbeing Service is published on Buying for Victoria services portal at Buying for Victoria.

Community engagement

The Department of Health conducted public engagement over two phases.

Phase one: 31 August to 20 September 2021 (Completed)

Over late August and September 2021, close to 800 people shared their views on how Local Services can provide the best possible treatment, care and support for people with mental illness or psychological distress.

Phase two (Completed)

In November 2021 we hosted place-based forums for each of the six locations receiving the first Local Services: Benalla, Brimbank, Frankston, Greater Geelong, Latrobe Valley and Whittlesea.

The forums involved:

  • sharing the outcomes from phase one engagement and how they will inform the service model for Local Services
  • seeking input from community and non-tendering service providers on how to make each of the Local Services relevant to their local community.

During this phase we also finished our targeted engagement with Aboriginal and Torres Strait Islander stakeholder. The findings from this engagement have been included in the phase two engagement report.

A two-page summary for each of the place-based forums that highlight the key engagement findings from each forum is available in the Document Library.

Next steps

Phase 1 and 2 of Local Services engagement is now complete.

If you would like to stay up-to-date on future Mental Health Reform projects and engagement opportunities, please email mentalhealth@health.vic.gov.au and request to be added to the stakeholder mailing list. This way, we can email you about future opportunities.

Privacy collection notice

The Department of Health (‘the department’) is committed to protecting your privacy. Following the Royal Commission into Victoria's Mental Health System, the department is working to enact recommendations to improve Mental Health and Wellbeing care in Victoria. The department is working on a project that will establish Local Adult and Older Adult Mental Health and Wellbeing Services (Local Services).

As part of this project, the department has engaged Capire to consult with Victorians to explore their perceptions about Local Services and theoretically their preferred experiences.
Participation is voluntary and by completing a registration form you are choosing to participate in an online forum with other Victorians who have agreed to participate.

What will we do with your contact details?

The registration forms will collect your personal information so that Capire can contact and engage with you in relation to your participation in the forums. Your registration information will not be used for any other purpose, and will be securely destroyed when no longer needed.

What information will we collect during the forums?

You will be asked to share your first name during the forum sessions for the limited purpose of facilitating the consultation. You are welcome to use a pseudonym if you wish. During the forums you will be asked to contribute to the conversation through verbal and written communication options. Verbal contributions will be captured by the facilitators and will not be attributed to you personally.

We ask that you do not provide personally identifying information about you or anyone else during the forums. If your contribution contains any personally identifying information, we will take reasonable steps to de-identify it before we incorporate it into any publication or report. As your responses will not contain personally identifying information, it will not be possible to give you access to them after collection.

What will we do with information we collect in the forums?

Capire will compile reports to the department, using the de-identified information collected in the forums. Key findings will be included in a report that will be made public and shared with organisations who are interested in being a provider of any of the initial six new Local Adult and Older Adult mental health and wellbeing services. The report will be used in the course of developing the new mental health and wellbeing services.

Need more information?
Capire can be contacted on info@capire.com.au. The department can be contacted at LocalServices@health.vic.gov.au if you have questions about how we handle your information.
For more information on how the department manages privacy, please see the department’s privacy policy at https://www.dhhs.vic.gov.au/publications/privacy-policy.
For more information on how Capire manages privacy, please refer to Capire’s privacy policy at https://capire.com.au/privacy-policy/.