The Essential Services Commission is asking Victorians to have their say on the best way to address electricity connection wait times. Options being considered include placing an obligation on distribution businesses to publicly report their performance, placing expectations on distribution businesses to regularly review the connections processes and regulating the timeframes to undertake stages of the connections process.

How this affects you

The commission is looking at how to ensure faster and more transparent electricity connections at new Victorian housing developments. This will help people move into their new homes quicker and help understand the electricity distribution businesses' processes for managing new connections.

What we've done so far

In June 2020, the commission released an issues paper proposing four approaches on improving the way distributors manage negotiated electricity connections. Three of those approaches were regulatory approaches. While the issues paper was open for consultation the commission also held an online virtual public forum (the recording and slides are available on this page).

Stakeholder feedback on the issues paper showed strong support for a regulatory approach to ensure distribution businesses continue to focus on timely negotiated electricity connections.

The commission released its decision paper and accompanying guidance note on 14 October 2020.

What we're doing now

The decision paper the commission released on 14 October 2020 requires distribution businesses to develop a customer services standard to address issues that remain and affect the timeliness of negotiated electricity connections. These customer services standards are due to the commission 4 December 2020. If the commission is satisfied with the engagement process and the proposed standard, we will direct each distribution business to report to us on their performance against their standard. The customer service standards are to take effect from March 2021.

Have your say

The commission conducted a survey with those involved in greenfields negotiated connections processes. The results will help distribution businesses as they develop their greenfields negotiated connections customer service standards. The survey focusses on key connection processes or remaining problems. Responses can be anonymous and any comments from the survey will be shared directly with distribution businesses.

We also invited general comments through the form on this page.

Feedback via the survey or general comments form closed at 5.00 pm on 13 November 2020.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.