Overview

The Essential Services Commission is asking Victorians to have their say on the best way to address electricity connection wait times. Options being considered include placing an obligation on distribution businesses to publicly report their performance, placing expectations on distribution businesses to regularly review the connections processes and regulating the timeframes to undertake stages of the connections process.

How does this affect you?

The commission is looking at how to ensure faster and more transparent electricity connections at new Victorian housing developments. This will help people move into their new homes quicker and help understand the electricity distribution businesses' processes for managing new connections.

What are we doing?

The commission wants to determine how to make these improvements to electricity connections process sustainable and has released an issues paper detailing the options being considered.

The commission will be releasing its draft decision for consultation in September 2020.

Have your say

The issues paper offers a number of regulatory options to ensure faster and more transparent electricity connections:

  • placing an obligation on distribution businesses to publicly report their performance
  • placing expectations on distribution businesses to regularly review the connections processes, and
  • regulating the timeframes to undertake stages of the connections process.

We are interested in your views about which option(s) would work best. Alternatively, you may have thought of options we have not yet considered.

You can provide your feedback through the general comments form or uploading a submission document on this page.

Consultation on our issues paper closes on 7 August 2020.

Feedback on our proposed options will inform the commission's draft decision.

Where did this come from?

  • In 2018, the Minister for Finance asked the commission for advice on whether the regulatory framework that governs electricity connections could be enhanced to improve the timeliness of negotiated electricity connections.
  • In response, the commission provided advice that included several practical solutions and established an industry-based governance committee to guide implementation of these solutions.
  • This committee has overseen several improvements such as automation of the connections application and tracking processes, more dedicated resourcing for connections works, changed audit practices, measuring performance at key milestones and better processes to manage technical standards.
  • The committee ends later this year. Some stakeholders are concerned that without our involvement distribution businesses may lose focus on timely connections and many of the improvements may be lost.
  • This is why the commission has prepared this issues paper that contains regulatory options to make elements of the negotiated the negotiated electricity connections process sustainable.

General comments

General comments

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It is our policy to publish all submissions. Please tick if you would like your submission to be anonymous.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.

Upload submission document

Upload a formal submission

You have 255 characters left.

Please enter your email address to receive confirmation of your submission and to stay updated about this project.

Refer to the collection notice on this page.

It is our policy to publish all submissions. Please tick if you would like your submission to be anonymous.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). You can request anonymity by selecting the relevant tickbox.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Requesting anonymity

You can request anonymity by selecting the relevant tickbox on this page. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.