Hanwha Energy Retail (trading as Nectr) has applied to the Essential Services Commission for an electricity retail licence**.

The Essential Services Commission is the independent regulator established by the Victorian Government to regulate prescribed essential utility services, including the electricity and gas industries.

In Victoria, any person who is looking to engage in the activities of selling electricity and/or gas by retail is required to hold a licence granted by the Essential Services Commission, or be exempt from this requirement.

The Essential Services Commission is responsible for deciding whether to grant or refuse a licence application.

In deciding whether to grant or refuse a licence application, the commission must have regard to its objectives*. This includes promoting the long-term interests of Victorian Consumers with respect to the price, quality and reliability of essential services.

The Essential Services Commission will not grant an application unless it is satisfied that:

  • the applicant has the technical capacity to comply with the conditions of the licence
  • the applicant is financially viable
  • the applicant is a ‘fit and proper’ person to hold a licence in Victoria.

By deciding to grant Hanwha Energy Retail an electricity retail licence, the Essential Services Commission would authorise Hanwha Energy Retail to sell electricity to all Victorian Consumers.

For more information on the applications, please refer to this guide by the Essential Services Commission to understand our licensing process and the Hanwha Energy Retail application for an electricity retail licence.

* Under the Essential Services Commission Act 2001 (Vic), the Electricity Industry Act 2000 (Vic) and/or the Gas Industry Act 2001 (Vic).

** In accordance with section 18 of the Electricity Industry Act 2000 and section 25 of the Gas Industry Act 2001.

How to participate

We are seeking feedback from stakeholders on Hanwha Energy Retail’s licence application that may assist the Essential Services Commission in deciding to grant or refuse this application.

You may provide your feedback by:

  • providing comments and completing a short survey, or
  • uploading a submission document/s.

Submissions close at 5pm 9 February 2022.

Next steps

Any feedback will be highly valued by the Essential Services Commission as we strive to understand what’s important to our stakeholders and the general public.

We will endeavour to review all submissions once the consultation is completed and provide an adequate response in due course.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We may use this information to send you updates about this review. We may also collect personal information when you contact us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query. You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge by contacting communication@esc.vic.gov.au.

We will publish your submission

Unless you tell us otherwise we will publish your submission the on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). We generally do not accept anonymous submissions. If you have concerns about your identity being made public, please consider making your submission confidential rather than submitting it anonymously.

Requesting confidentiality

If you believe your submission contains information that should be confidential or commercially sensitive you must let us know why in writing. If we agree the information is confidential or commercially sensitive you will need to provide us two copies – one complete and one redacted version (preserving page numbers etc by not simply deleting information). If you make your submission public (e.g. by giving it to the media) we will assume confidentiality no longer applies and publish the unredacted version.

Read more information about our submissions policy.