The Victorian Government has been working with the Mildura and Northern Mallee community to understand their views on how health care services are planned for the future. The Department of Health and Human Services undertook community consultation on the preferences and views regarding the provision of public health care services in Mildura and surrounding areas, from 11 October 2018 to 28 February 2019. We listened to what the community had to say and on 23 August 2019 the Minister for Health, The Hon Jenny Mikakos MP announced that the Mildura Base Hospital would be transitioned back to public sector management.

You can read the consultation report summary here www.engage.vic.gov.au/future-health-care-needs-mildura.

Help plan the future of Mildura and Northern Mallee regional health services

On 23 August 2019, the Victorian Government also committed $1 million to develop a Mildura and Northern Mallee Regional Service Plan. This Plan will seek to inform what health care services may be needed in the future.

We are seeking information from you on your experiences about health care services to assist us plan the future health care services in your area. We encourage you to complete this survey even if you have provided your views in previous surveys.

The Mildura region has a long and rich Aboriginal history and its towns are located on the lands of the Latji Latji, Wergaia, Ngintait, Nyeri Nyeri and Ngargad and nations. We acknowledge the traditional owners of the lands and pay our respect to Elders past, present and emerging.

For more information on the Regional Service Plan, including key project milestones, visit www.vhhsba.vic.gov.au/mildura-base-hospital-transition.


Before we begin, please tell us how you heard about this survey.

About you

The following questions ask about you and your household. We will only use this information to check that a cross-section of the community has responded. You will not be personally identified.

Do you live in the Mildura and Northern Mallee area?
If no, do you usually use health services in the Mildura and Northern Mallee region?

Please provide the postcode of where you live

Please select your gender
What age bracket do you fall under
Do you identify as Aboriginal and Torres Strait Islander?
Do you speak another language other than English at home?
Are you a carer?
If you answered yes, do you care for?
In general, how would you assess your current health?

Current Health Services Needs

Do you believe the current health services in Mildura and Northern Mallee area meets the needs of you and your family?

PC USERS: drag and drop the school name from the left to the right column. MOBILE USERS: tap the options in order of your preference from 1 to 3.

  1. Mental health #
  2. Health and wellbeing of specific local communities – ie newly arrived immigrants, Youth, the Koori community, access to specialists etc) #
  3. Emergency treatment (Ambulance services and Emergency Department care) #
  4. Children's health services (early development services, pediatrics) #
  5. Maternal health #
  6. Oncology (Cancer) services #
  7. Cardiac (Heart) Services #
  8. Palliative care services (services to help people with life-threatening illnesses) #
  9. Access to General Practitioners #
  10. Access to elective surgery #
  11. Alcohol and Other Drug Services #

Current use of health care services

On average, how often do you/ your family visit the following health services?
Once or twice a month
Every few months
Once or twice a year
Less than once a year
A doctor, GP or medical clinic in your local area
A doctor, GP or medical clinic outside your local area
A community health centre in your area
The Mildura Base Hospital (Please specify below which Department (E.G Emergency Department))
A private therapist in your area (E.G physiotherapist, counsellor)
An Aboriginal controlled health and community service
How easy is it to get an appointment to see a health professional or service when you need to?
Very easy: within a week
Somewhat easy: within two weeks
Somewhat difficult: within a month
Very difficult – not locally
Not applicable
A medical specialist (E.G surgeon, paediatrician, physician)
General practitioner
Occupational therapist
Speech therapist
Social worker
Other (please specify below)


How do you/ your family get to medical appointments/ treatments? (Tick all that apply)
How long did it take you/ your family to travel to the last medical appointment/ treatment?
Do you/your family ever delay or put off getting medical advice or treatment for any of the following reasons?
Not applicable
The travel is too far to get the service I/ we need
The service I/ we need is available locally, but it takes too long to get an appointment
I/ we have to travel to too many locations to get all the care I/ we need
I don’t know where to get the services I/ we need
I/ we cannot afford it
I/ we feel that health services are not welcoming and friendly for me/ my family
I/ we don’t have the time
If you have travelled to attend a medical appointment or treatment outside the Mildura and Northern Mallee area, please specify the reason by choosing one of the options below.
If you wanted to stay up-to-date on the progress of the Regional Service Plan, how would you do this?

Thanks for your contribution.

Privacy collection notice

Participation in this survey is voluntary. The Department of Health and Human Services (the department) is committed to protecting your privacy. The department collects and handles personal/health information in this survey to inform the provision and planning of services for the Mildura and Northern Mallee Regional Service Plan project. The department may share your de-identified responses (survey results) with the community and external parties such as governing health service providers, community health services, local council, other key stakeholders and external consultants.

For more information on the department’s privacy collection, please refer to the department’s privacy policy or visit our website on https://www.dhhs.vic.gov.au/publications/privacy-policy