Overview

In October 2018, the Victorian Government announced an election commitment to ban embedded networks in new residential apartment buildings, with appropriate exemptions for buildings that use renewable energy microgrids to deliver low-cost renewable energy to apartment buildings.

The Government’s election commitment to ban embedded networks in new residential apartment buildings was made in response to ongoing concerns that customers living in embedded networks pay higher prices and do not have access to the same level of customer protections as those who live outside of embedded networks. An Expert Panel (Panel) leading an Embedded Networks Review (Review) is developing recommendations to Government on how best to implement the ban.

The Panel is also tasked with providing recommendations to government on how to ensure that, to the fullest extent practicable, embedded network customers in existing residential settings can access the same competitive retail offers and consumer protections as on-market customers.

An Issues Paper has been released to begin formal stakeholder consultation into the Review. The Department of Environment, Land, Water and Planning encourages stakeholders, including those who are interested in sharing their knowledge and experience of embedded networks, to make submissions to the process. Submissions will inform the development of the Panel’s recommendations to Government on how to implement its election commitment.

This is your opportunity to have your say so that implementing the ban with appropriate exemptions will ensure equitable outcomes for all Victorian energy consumers living in residential embedded networks.

What are the key issues with residential embedded networks?

The Government has gathered anecdotal evidence suggesting that there have been varying experiences and outcomes delivered to customers living in embedded networks including:

  • not having all the same consumer protections as on-market customers, such as lower standards for disconnections and life support arrangements
  • not having the same access to rebates and concessions as on-market customers
  • varying access to dispute resolution services
  • significant practical barriers to accessing retail market competition
  • a lack of transparency of pricing information due to bundling of several services together on a single bill (e.g. gas hot water and unmetered gas for stove tops)

The Review is interested in receiving submissions about well-designed and operated embedded networks that pass on benefits and create positive outcomes for customers, as well as hearing about embedded networks that do not do so.

Read the Issues Paper

The Issues Paper gives a comprehensive overview of the key issues with residential embedded networks and other considerations for the Review. We recommend you read this paper if you would like to complete all or any of the long questionnaire which includes questions on the issues affecting residential embedded networks.
Embedded Networks Review Issues Paper
PDF (1.05 MB)
Embedded Networks Review Issues Paper - accessible version
MS Word (98.15 KB)

How to participate

You can participate by:

  1. Completing a short questionnaire if you are interested in sharing your knowledge and experience of embedded networks;
  2. Reading the Issues Paper and completing all or any of the long questionnaire if you are interested in providing feedback on the issues raised in the paper; or
  3. Uploading a submission in your own words rather than responding to the questionnaires. Alternatively, you may mail in or email your submission to the Review using the contact details provided below.
  4. Uploading your electricity bills and providing comments on your experience with embedded networks.

In your submission, you are welcome to raise other concerns or considerations not related to the specific questions posed in the questionnaires and any other matters relevant to implementing the Government’s election commitment.


The consultation on the Issues Paper is now closed. Thank you to everyone who has participated so far.

The next step in the Review is the release of a Draft Report outlining how Government can implement its election commitment to ban embedded networks in new residential apartment buildings, with appropriate exemptions. There will be an opportunity to provide feedback on the Draft Report later in the year.

Complete a questionnaire

Upload a submission

Upload your bills

Mail your submission to:

Manager, Embedded Networks Review

Energy Sector Reform

Department of Environment, Land, Water and Planning (Vic)

PO Box 500

East Melbourne VIC 8002

Send an email to the Embedded Networks Review Secretariat

Email your submission to EmbeddedNetworks.Review@delwp.vic.gov.au.

Public information webinar

A public information webinar about the Issues Paper was held on Wednesday, 3 February 2021. Please find presentation slides from the webinar below. A response to questions posted by webinar participants is also provided below.
Embedded Networks Review - Issues Paper Webinar (3 February 2021)
PDF (1,009.10 KB)
Response to questions posted by participants
PDF (152.91 KB)

Privacy Collection Statement

The Department of Environment, Land, Water and Planning (DELWP) is committed to protecting personal information provided by you in accordance with the principles of Victorian privacy laws. For more information read DELWP's Information Privacy Policy.

The information you provide will be used by DELWP to inform the Review. The information in your submission is collected by DELWP to administer the public consultation process only.

Details about the use of your submission (including your questionnaire response)

DELWP may do the following with the information you provide in your submission and questionnaire response:

  • use the personal information you provide to update you on the results of the consultation process, and to discuss the details of the submission and questionnaire content further where necessary
  • publish a copy of your submission on the DELWP website or other Victorian Government website
  • publish de-identified and aggregated questionnaire results on the DELWP website or other Victorian Government website.
  • quote directly from your submission in the draft and final Review reports
  • make it available to other Victorian Government agencies to inform the Review.

Please de-identify any free text in comment boxes so that individuals cannot be identified.

For transparency and accountability, the contents of your submission may be published on a Victorian Government website which is accessible worldwide. Any person may view your comments.

Your comments may remain on external servers, even once your comments are removed from the original website it was published on.

All submissions are public documents and may be accessed by any member of the public unless you request, and your comments are given, confidential status.

If you are making comment as an organisation, then your comments may be published, including the name of your organisation.

If you are making comments as an individual, then your comments may be published, including your postcode but with no other details.

If you choose to make available the contents of your submission for publication, please ensure that individuals are not identified in the content.

If you freely and voluntarily provide any ‘sensitive information’ under the Privacy and Data Protection Act 2014 in your submission, DELWP will consider that provision to be consent to collect the information and will then protect it under the Information Privacy Principles in the Act. Sensitive information is information relating to racial or ethnic origin, political opinions, membership of a political association or trade association/union, religious or philosophical beliefs or affiliations, sexual preference or criminal record.

You have the right to access and correct your information. Requests for access should be sent to the Manager, Embedded Networks Review, by one of the following:

  • email: EmbeddedNetworks.Review@delwp.vic.gov.au
  • mail:
  • Manager, Embedded Networks Review
    Energy Sector Reform
    Department of Environment, Land, Water and Planning (Vic)
    PO Box 500
    East Melbourne VIC 8002