Overview

The Essential Services Commission is an independent regulator that promotes the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate certain Victorian energy businesses (including electricity generators, transmission companies, distributors and retailers) through a combination of legislation, licences, and codes and guidelines. View more on how we regulate.

We have started reviewing our Electricity Distribution Code, which sets out the requirements for the distribution of electricity in Victoria.

The review will update the state’s electricity rules on how distribution businesses manage the network and ensure the Electricity Distribution Code reflects the changing energy landscape and evolving industry.

Have your say by reading our issues paper and responding to the questions. You can make a submission via the web form below or by uploading a submission document.

The code covers areas such as:

  • protections for customers, such as when customers can be compensated for low reliability
  • technical standards that govern the way electricity is supplied
  • communication requirements, such as when distribution businesses are to contact customers before a planned outage
  • certain process requirements, like new customer or generator connections.

View more detail on our work to review the Electricity Distribution Code.

Read the Electricity Distribution Code review issue paper

Upload a formal submission

General Comments

Detailed survey


Notifying customers during an unplanned power outage

Notifying customers of planned power outages

Guaranteed Service Level scheme

Technical standards

Voltage standards

In particular, we are seeking stakeholder feedback on the potential options for reviewing voltage standards, such as considering a ‘best endeavours’ approach or adapting the industry-recognised Australian Standard (AS 61000.3.100) for voltage management?

In particular, we welcome stakeholder feedback on how any changes to voltage standards might interact with Electricity Industry Guideline 11 – Voltage variation compensation.

Supply frequency

Frequency management in micro-grid and Stand –alone power systems

Minimum technical requirement for embedded generation

Aggregation and other models

Register of embedded generation

1. Customer service standards

Other technical regulations

Power factor

Harmonics

Negative Sequence

Other code issues

Code definitions

Further clause clarification

Privacy statement

As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. You can request anonymity by selecting the relevant tickbox.

When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Read more information about our submissions policy.