The Compliance and Performance Reporting Guideline (CPRG) describes the information energy retailers and distributors need to report to us on how they’re performing and whether they’re complying with their obligations. We ask energy businesses give us this performance information in standard forms to make sure this information is correct and provided to us consistently.
We recently updated the CPRG and standard forms we require from energy businesses and we want your feedback on the changes we’re proposing.
These changes reflect the new customer energy rights that came into effect on 1 July 2019.
We are looking for feedback on our proposed changes to the guideline because of the introduction of new customer energy rights and additional support for customers experiencing family violence. We are proposing:
- changes to performance indicators
- changes to compliance reporting obligations
- changes to administrative processes to allow for the other changes to take place.
We are also recommending changes to the reporting guideline that affects energy businesses. This includes moving a reporting deadline forward and how we refer to licence conditions.
Please refer to our draft decision for more detailed information about what these changes look like.
View what the latest version of the CPRG would look like if we implemented the proposed changes.
Upload a formal submission
As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.
It is our policy to publish all submissions to reviews on the Essential Services Commission website. You can request anonymity by selecting the relevant tickbox.
When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.
We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.
You have the right to access personal information we hold about you by emailing email@example.com. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.
Read more information about our submissions policy.