The Compliance and Performance Reporting Guideline (CPRG) describes the information energy retailers and distributors need to report to us on how they’re performing and whether they’re complying with their obligations. We ask energy businesses give us this performance information in standard forms to make sure this information is correct and provided to us consistently.
On 28 November 2019 we published our final decision. This decision focuses on amending the reporting guideline so that it aligns with new customer entitlements that came into effect on 1 July 2019.
In our final decision, we noted:
- We are collecting new information to help us monitor customer entitlements
- We clarified existing performance indicators
- We made administrative changes to the reporting guideline that affect both energy retailers and distribution businesses.
The current version of the guideline continues to be effective until 30 June 2020. The new guideline is effective from 1 July 2020.
How we engaged
Our draft decision was released in September 2019 and proposed:
- changes to performance indicators
- changes to compliance reporting obligations, and
- changes to administrative processes to allow for the other changes to take place.
We consulted on these proposed changes through Engage Victoria and forums and invited submissions until 14 October 2019.
What we did with your feedback
The feedback we received during the consultation period led to:
- an extended implementation date to allow time for energy retailers to make system and process changes
- a review of the classification of breeches, and
- clearer background and performance indicators.
Consultation on this project has now closed.
Upload a formal submission
As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.
It is our policy to publish all submissions to reviews on the Essential Services Commission website. You can request anonymity by selecting the relevant tickbox.
When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.
We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.
You have the right to access personal information we hold about you by emailing email@example.com. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.
Read more information about our submissions policy.