Overview

The Essential Services Commission has been asked by the Victorian Government to monitor and report on the competitiveness and efficiency of the Victorian energy retail market.

How does this affect you?

The framework the commission develops will help ensure that the Victorian energy retail market delivers benefits to consumers by providing value for money energy prices and great customer service.

What have we done so far?

From October to December 2019 the commission, in consultation with interested stakeholders and the public, developed a framework and approach to help it assess whether the Victorian energy retail market is delivering good value to energy consumers.

What are we doing now?

The commission released a framework and approach it believes captures the key reasons why reporting on the energy market is important on 17 December 2019 and wants to hear from you about it.
Consultation on this project has now closed.

Key facts about our framework and approach

  • The commission is looking for competition in the market that delivers positive long-term outcomes for Victorian consumers.
  • Previous reviews have that despite the number of energy companies operating in Victoria the energy retail market is not highly competitive or efficient.
  • The commission will begin monitoring the market in 2020.
  • The first report will be released in 2020 and will focus on two major areas of concern: lack of genuine innovation and low levels of trust.

Have your say

The commission welcomes your contributions to its review, whether it be through formal submissions or attending interviews, meetings and workshops, to help enhance its framework and approach, or to suggest other areas of focus for our first report.

You can share your views on this topic on this page until the end of March 2020 through:

  1. Providing us with comments via the the general comments box on this page.
  2. Uploading a submission document on this page.
  3. Responding directly to our framework and approach's stakeholder questions.

Consultation on this project closes on 30 March 2020.

What will we do next?

The commission will consider your views the development of its first report in late 2020.

General comments

General comments

You have 255 characters left.

Would you like your submission to be publicly anonymous? Required

Refer to our privacy statement on this page.

Please enter your email to receive confirmation of your submission.

The survey form is now closed. Thanks for your contributions.

Privacy statement

As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. You can request anonymity by selecting the relevant tickbox.

When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services. The commission regulates certain Victorian energy businesses (including electricity generators, transmission companies, distributors and retailers) through a combination of legislation, licences, and codes and guidelines. View more on how we regulate.

Upload submission

Upload a submission

You have 255 characters left.

Please enter your email to receive confirmation of your submission

Would you like your submission to be anonymous? Required

Refer to the privacy statement to this page

The survey form is now closed. Thanks for your contributions.

Privacy statement

As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. You can request anonymity by selecting the relevant tickbox.

When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services. The commission regulates certain Victorian energy businesses (including electricity generators, transmission companies, distributors and retailers) through a combination of legislation, licences, and codes and guidelines. View more on how we regulate.

Stakeholder questions

Questions from our framework and approach paper

You may answer any or all of these questions.

Refer to section 1, framework and approach paper.

Refer to section 3, framework and approach paper.

Refer to section 3, framework and approach paper.

Refer to section 3, framework and approach paper.

Refer to section 5, framework and approach paper

Refer to section 5, framework and approach paper

You have 255 characters left.

Would you like your submission to be publicly anonymous? Required

Refer to our privacy statement on this page.

Please enter your email to receive confirmation of your submission.

The survey form is now closed. Thanks for your contributions.

Privacy statement

As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. You can request anonymity by selecting the relevant tickbox.

When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services. The commission regulates certain Victorian energy businesses (including electricity generators, transmission companies, distributors and retailers) through a combination of legislation, licences, and codes and guidelines. View more on how we regulate.