Overview

The Essential Services Commission has been asked by the Victorian Government to monitor and report on the competitiveness and efficiency of the Victorian energy retail market.

What are we doing?

From October to December 2019 we will be developing a monitoring and reporting framework that will help us assess whether the Victorian energy retail market is delivering good value to energy consumers.

The final framework will set out the scope and a broad approach for reviewing the competitiveness and efficiency of the Victorian energy retail market in Victoria. We will be focusing on key measurable outcomes, not a detailed list of indicators.

The framework will need to be flexible and agile so that as more insights are gained from monitoring the market, different ways to assess and respond can be developed and implemented.

How does this affect you?

The framework we develop will help ensure that the Victorian energy retail market delivers benefits to consumers by providing value for money energy prices and great customer service.

How are we consulting on this?

We are interested in hearing from a range of people including economists, energy experts, other regulators and the wider community.

We held a public forum on 7 November 2019 to hear from a broad range of experts including economists, energy experts, consumer advocates, industry, regulators, commentators and policy makers about their perspectives on this topic. We have provided the materials presented on that day on this page for your information.

We are also gathering feedback through this consultation page.

What will we do next?

We will take the views presented at the forum and provided through Engage Victoria and publish a framework and approach to our review by the end of 2019. Stakeholder feedback will help to shape our review, which will be implemented from 2020.

Have your say

You can share your views on this topic on this page until the end of November 2019 through:

  1. Posting your story about your experiences with energy retailers
  2. Providing us with comments via the the general comments box on this page.
  3. Uploading a submission document on this page.

Consultation on this project closed on 30 November 2019.

General comments

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Upload a submission

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The survey form is now closed. Thanks for your contributions.

Privacy statement

As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates about this review.

It is our policy to publish all submissions to reviews on the Essential Services Commission website. You can request anonymity by selecting the relevant tickbox.

When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.

We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

Read more information about our submissions policy.