Overview

The Essential Services Commission provides advice to the Minister for Roads on accident towing, storage and salvage fees in the Melbourne controlled area.

We are currently reviewing fees for accident towing, storage and salvage services and are seeking feedback from stakeholders on changes to the industry since our last review in 2013, and whether fees should change. The main stakeholders in this industry are:

  • accident towing drivers, licence owners and businesses
  • motor insurance businesses
  • industry groups in the automotive industry
  • consumers and consumer advocacy groups
  • government bodies involved in the accident towing industry.

For more information on our review, visit the accident towing and storage fees review 2018 page on our website.

How to make a submission

Submissions on the consultation paper (provided in the document library on this page) will be the first of a number of opportunities for you to share your views.

Submissions on the consultation paper close on 3 May 2018.

You can make a submission by:

  • completing the online submission form on this page
  • uploading your submission using the online submission form on this page
  • emailing us your submission at towtruckreview@esc.vic.gov.au
  • faxing us your submission to 03 9032 1303
  • sending us your submission by mail to
  • Attention: Transport Division
    Essential Services Commission
    Level 37, 2 Lonsdale Street
    Melbourne VIC 3000

    If you need any further help getting your submission to us please call 03 9032 1300.

    Online submission

    To make a submission through this website, please respond to the following questions.

    For example, are you a customer, tow truck driver, operator of a tow truck business, etc.? If you operate a tow truck business, how many tow trucks does your business have?

    Should fees change in the accident towing industry? Have there been significant changes in costs (e.g. labour, insurance, fuel), revenue or demand since 2013? By how much? How has this affected your business?

    We explain our assessment approach on pages 5 to 11 of our consultation paper

    A salvage service is the movement of an accident damaged vehicle by a tow truck to a position it may be towed away without assistance. Tow trucks are given the exclusive right to attend an accident and consumers have limited ability to negotiate salvage fees. Current legislation requires that salvage fees are reasonable.

    If you have prepared a written submission, you can upload it here.

    You have 255 characters left.

    Privacy statement

    As part of making a submission, we need you to provide personal information, such as your name, email address, and postcode. We will use this information to send you updates on this review.

    It is our policy to publish all submissions from price reviews on the Essential Services Commission website.

    When we publish a submission, we also include some details about the submitter (your name, not your address). We treat all submissions as public information unless the submitter has asked us to.

    We may also collect personal information when you email us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query.

    You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge.

    Requesting anonymity

    You can request anonymity by selecting the relevant tickbox below. Depending on the circumstances, requesting anonymity may affect the weight we can give to your submission. Information that influences our decisions generally needs to be disclosed so stakeholders can understand the reasons for our findings.

    Read more information about our privacy policy.