The Essential Services Commission provides advice to the Minister for Roads on accident towing, storage and salvage fees in the Melbourne controlled area.

We are currently reviewing fees for accident towing, storage and salvage services and are seeking feedback from stakeholders on changes to the industry since our last review in 2013, and whether fees should change. The main stakeholders in this industry are:

  • accident towing drivers, licence owners and businesses
  • motor insurance businesses
  • industry groups in the automotive industry
  • consumers and consumer advocacy groups
  • government bodies involved in the accident towing industry.

For more information on our review, visit the accident towing and storage fees review 2018 page on our website.

How to make a submission

Submissions on the consultation paper (provided in the document library on this page) closed on 3 May 2018.

We are currently considering submissions we have received and will publish a draft report in the coming months. The draft report will outline our draft recommendations to the Minister for Roads. We will seek submissions on the draft report before producing a final report.

If you would like to contact us about this review, you can:

  • email us at towtruckreview@esc.vic.gov.au
  • call us on 03 9032 1300
  • send mail to
  • Attention: Transport Division
    Essential Services Commission
    Level 37, 2 Lonsdale Street
    Melbourne VIC 3000