We are reviewing the fees charged for vehicle towing and storage after an accident within Melbourne and the Mornington Peninsula.

We released a consultation paper and sought your feedback until 5.00 pm on 6 August 2021.

Our role

Every four years, we conduct a review which recommends to the Minister for Roads:

  • whether accident towing and storage fees are appropriate
  • how accident towing and storage fees should be adjusted
  • whether the fees for related services (such as salvage) should be regulated.

After receiving our recommendations, the minister may then make a determination on these fees.

Our review is for regular vehicles within Melbourne and the Mornington Peninsula (known as the Melbourne controlled area) only. This means we will not review heavy vehicle fees, licence boundaries, the accident allocation scheme or accident towing fees outside this area.

The current regulated fees in the Melbourne controlled area are outlined below.

Fee or charge description

($ incl. GST)

Towing fees

Base fee
(including first 8km travel by tow truck)


Additional fee per kilometre beyond 8km


After hours surcharge*


Storage fees (charge per day)

Car – under cover


Car – in car yard


Motorcycle – under cover


Motorcycle – in locked yard


How to participate

We want to hear your views on accident towing, storage and salvage pricing matters within Melbourne and the Mornington Peninsula.

We’re are looking for those in the accident towing industry and consumers of accident towing services to provide feedback on:

  • changes in the industry
  • whether existing regulated fees are appropriate
  • whether any unregulated services (such as salvage) should be regulated.

We may recommend changes to fees if significant developments in the industry since our 2018 review (for example, changes in costs, productivity, profits or industry structure) warrant changes in fees.

Submissions to our consultation paper have now closed.

Next steps

Feedback received in response to our consultation paper, as well as other data and information collected, will inform our draft report to be released in October 2021.

Stakeholders will have another opportunity to provide feedback when the draft report is released.

We will then prepare a final report to provide to the Minister for Roads in December 2021.

Collection notice

As part of making a submission, we need you to provide personal information, such as your name, email address, town of residence and postcode. We may use this information to send you updates about this review. We may also collect personal information when you contact us with a query. Aside from any exceptions in relevant privacy legislation, we will not use or disclose the information you provide for any purpose other than to progress and respond to your query. You have the right to access personal information we hold about you. We may ask you to pay a small fee for this. You can also request that we correct your personal information in our records at no charge by contacting communication@esc.vic.gov.au.

We will publish your submission

Unless you tell us otherwise we will publish your submission the on the Essential Services Commission website. This process may involve publishing your personal information (your name, not your address). We generally do not accept anonymous submissions. If you have concerns about your identity being made public, please consider making your submission confidential rather than submitting it anonymously.

Requesting confidentiality

If you believe your submission contains information that should be confidential or commercially sensitive you must let us know why in writing. If we agree the information is confidential or commercially sensitive you will need to provide us two copies – one complete and one redacted version (preserving page numbers etc by not simply deleting information). If you make your submission public (e.g. by giving it to the media) we will assume confidentiality no longer applies and publish the unredacted version.

Read more information about our submissions policy.

About us

The Essential Services Commission is an independent regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the local government Fair Go Rates system.